Refunds, without the guesswork.

One payment. No recurring bill to cancel.

Requesting a refund

If Veil is not right for you, request a refund within seven days of purchase. Include your order or payment reference and the email used for your Veil account. Do not send your password, full card details, or activation key.

Contact Conyro support: hello@conyro.io. For payment issues, include your order reference. Never send your password or activation key.

How it works

Payments and refunds are processed by Dodo Payments. Approved refunds return to the original payment method. Bank processing time varies; Dodo will send a refund receipt when the refund succeeds. A full refund ends all licenses from that purchase, including all seats in a team pack. A partial refund does not normally end the license.

No subscription to cancel

Veil Personal and Veil Teams are one-time purchases. There is no automatic renewal or recurring charge. Optional future major upgrades are separate purchases. Charges from an AI provider using your own API key are separate from Veil and must be addressed with that provider.

When something goes wrong

If a payment succeeds but your key is not available, sign in to the same Veil account and choose “Check payment status.” If it is still missing, contact support with your payment reference rather than paying again.

These timeframes do not remove any refund or other consumer rights required by applicable law. For payment processing details, see Dodo’s refund information.